Privacy Policy

 Release date: November 20, 2023

 Updated: November 20, 2023

Sound Cloud Speech Transcription (hereinafter referred to as "this product") is a product developed by Nanjing Youyuan Network Technology Co., Ltd. (hereinafter referred to as "we", "us", "our"). When you use our products and/or services, we may collect and use your relevant personal information. Through this Privacy Policy, we will explain to you how we collect, store, use, and provide your personal information to external parties and the related rights you have.

Please read this Privacy Policy carefully before using our products and/or services to ensure that you have fully understood and accepted all the terms, otherwise, please do not register, log in or use it. By using or continuing to use our services, you consent to our processing of your personal information in accordance with this Privacy Policy. If you are a minor under the age of 14, please read and fully understand this Policy carefully accompanied by your parents or other guardians, and use the Products and/or Services with the consent of your parents or other guardians.

This Privacy Policy is a general privacy policy that we use uniformly and applies to all of our products and services. For specific products (or services), before we collect and use your information, we will clearly indicate the purpose, method and scope of collection and use to you through the corresponding product (or service) agreement, authorization letter, etc., and obtain your authorization or consent. The above documents and this Privacy Policy together constitute the entire privacy policy between us and you, and in case of any inconsistencies between the two, the provisions of the corresponding product (or service) agreement or authorization letter shall prevail.

You can read the corresponding sections according to the following index to learn more about the specific provisions of this Policy:

 One. How We Collect and Use Your Personal Information

 Two. How we use cookies and similar technologies

 Three. About storing and providing your personal information to external parties

 Four. How we protect your personal information

 5. How we protect the personal information of minors

 Six. Your right to control your personal information

 Seven. Self-start and associated start instructions

 Eight. How this Policy is Updated

 Nine. How to contact us

 1. How we collect and use your personal information

As a processor of personal information, we will follow the principles of legality, legitimacy, necessity and good faith to collect and use your personal information for the purposes described below.

 1.1. Information We Collect

1.1.1. Personal information voluntarily provided by you in the process of providing you with products and/or services

According to the Provisions on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications, SoundCloud voice transcription is a "utility-type" app, which can use basic functional services, i.e., browsing services, without personal information. In addition, in order to provide you with other functions and services such as account registration/login, audio recording, voice-to-text, customer service and feedback, you only need to provide us with the basic and necessary personal information corresponding to the function, unless there are special requirements of relevant laws, regulations and normative documents. If you refuse to provide it, we will not be able to provide you with the corresponding functional services. Please note that if you provide personal information that is not your own, please ensure that you have obtained the consent of the relevant subject.

The details of the complete functions of voice transcription and the personal information to be processed are as follows:

 (1) Account registration/login/login

In order to ensure the security of your personal space, you need to register and log in to the "VoiceCloud Speech Transcription Account" before you can use other services of VoiceCloud Voice Transcription after registration and login, including speech-to-text, customer service and feedback. When you register and log in to your voice-forwarding account, we will collect your nickname, avatar, and mobile phone number, and if you do not set your nickname or avatar independently, it will be the default nickname and avatar of the system. The above information is necessary for this function, if you do not provide it, you will not be able to complete the registration/login; Among them, mobile phone numbers are sensitive information, and such information is collected to meet the requirements of the online real-name system of relevant laws and regulations.

In addition, you can choose to provide us with your voiceprint feature value information, which is sensitive information, and refusing to provide this information will only make you unable to use related functions such as voice forking, but will not affect your normal use of other functions of voice cloud voice transcription.

Account cancellation method and process: in-app -> me -> system settings -> account cancellation

 (2) Audio recording, speech-to-text

When you use the recording and speech-to-text function services, we need to call your microphone permission and storage permission to obtain and save your voice information and/or other recording content provided by you and transcribe your voice in our cloud server. This is a necessary system permission for this function service, if you refuse, you will not be able to use the recording and speech-to-text functions. If you choose to upload audio from your local website for transcription, we need to call your storage permission to obtain your local audio recording, which is a necessary system permission for local upload, if you refuse, you will not be able to upload audio files and convert speech to text locally. At the same time, we will collect the transcribed text information, and make real-time processing feedback to you according to your needs, so that you can understand what voice interactions have been made, and provide you with record viewing and effect analysis services.

Please be aware that even if you have agreed to enable the microphone permission, we will only obtain your voice information by calling the microphone permission when you actively enable the recording function. In addition, although the voice information you enter and the transcribed text information may contain your or others' personal information, we will not identify individuals based on the content of the personal information involved.

Please be aware that the audio files you upload will be stored in our cloud server in an encrypted manner, and you can choose to delete these information at any time. Unless you choose to do so or comply with relevant laws and regulations, we will not provide the above audio information to the outside world or use it for other purposes other than this function.

 (3) Customer service and feedback

When you make a complaint, grievance, or consultation about this product and/or service through our customer service, we will collect the text information you input to understand the content and needs of your feedback. This kind of information is necessary for user feedback and contact customer service.

In order to ensure the security of your account and system, you need to provide us with the account number you registered with/logged in, so that we can verify your user identity, which is necessary for identity verification in user feedback.

You can also fill in your mobile phone number, email address and QQ, so that we can contact you so that we can better clarify your needs and related problem solutions, or help you solve other problems, such information is not necessary information for user feedback and customer service contact. In order to provide you with customer service and after-sales service related to your order needs to ensure the normal completion of your order, or to understand your experience of using this product and other needs to improve our products and services, or to provide you with other services related to your rights and interests, our customer service staff may use the phone number in your account information or other contact information you have reserved to contact you by phone, text message or email, so as to better clarify your needs and the handling plan for related problems. or help you solve other problems.

In the process of feedback, complaint or consultation, in order to help you solve the problem or record the handling plan and results of the related problem, you can choose to provide us with the corresponding supporting materials (pictures or videos), and the system will record the communication record between you and the customer service, so as to better help you solve the problem you are consulting and improve the quality of customer service. If you do not provide the above information, we will not be able to provide you with the results of the consultation in a timely manner, but it will not affect your normal use of other services of this product.

In order to make it easier for you to further clarify that your personal information is involved in the permission call of this software, we summarize the call situation in the following table. You can check the status of the above permissions in your device settings or on our client portal, and you can turn them on or off at any time at your discretion. Please note that if you turn on any of these permissions, you authorize us to collect and use relevant personal information to provide you with corresponding services, and once you close any of these permissions, it means that you have cancelled your authorization, and we will no longer continue to collect and use relevant personal information based on the corresponding permissions, nor will we be able to provide you with the services corresponding to the permissions. However, your decision to turn off the permission will not affect the collection and use of information previously based on your authorization.

Permission type	Correspondence function	Invoke permission purposes	Timing of request permissions	Can it be closed
camera	Take a photo and upload the user's profile picture	Take a photo and upload your profile picture	The first time you use a photo to upload an avatar, a pop-up box asks	是
photo album	Upload a user profile picture	Get image information	When you upload an avatar with an album for the first time, a pop-up box asks	是
Microphone	recording	Use a microphone to record	When recording with a microphone for the first time, a pop-up box asks	是
storage	Recording saving, audio import, meeting report download, App update package download	Store files	The first time you upload an audio file from your device, a pop-up box asks	是
WIFI & INTERNET	Audio uploading, transcription result distribution, and audio editing	Use the network to communicate with the server	Ask when you first turn on SoundCloud Speech Transcription	是
geographical location	Get location information	Upload the meeting location	When you save an audio file for the first time, a pop-up box asks	是
positioning	Get location information	Search for your voice recorder device	Ask when you enter the Home of the app	是
Device status	Mobile device crash information	Get device information	Ask when you first turn on SoundCloud Speech Transcription	是
notice	Push function	Send a notification message	Ask when you first turn on SoundCloud Speech Transcription	是
Bluetooth	Hardware device connection	Connect an external microphone device	When you use the device connection function for the first time, a pop-up box asks	是
sensor	Collect error messages	Possible pre-operations to collect error information	Ask when you first turn on SoundCloud Speech Transcription	是

1.1.2. Personal information that we actively collect in the course of providing you with products and/or services

In order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect the security of your account, we will collect your device model, operating system, unique device identifier (SN code), login IP address, version number of SoundCloud voice transcription software, mode, type and status of network access, network quality data, operation logs, and service log information (such as the information you search and view in SoundCloud voice transcription, service failure information, and Referring URLs, etc.), which is the basic information that must be collected in order to provide services.

 1.1.2.1 Ensure operation safety and troubleshooting

Our product is developed based on DCloud uni-app (5+ App/Wap2App), when you use this product, we need to collect your device unique identification code (device serial number, IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) during the operation of the application to provide statistical analysis services, and improve performance and user experience through application startup data and abnormal error log analysis. Provide better service to users. In order to ensure that users can still use the service normally when they log back to the background, we will continue to use your MAC information in a silent and background state.

 1.1.2.2 Operational statistics and product optimization

In order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect the security of your account, we will collect your device model, operating system, unique device identifier (SN code), login IP address, version number of SoundCloud voice transcription software, mode, type and status of access to the network, network quality data, operation logs, and service log information (such as the information you search and view in SoundCloud voice transcription, service failure information, Referring URL and other information) and other log information, which is necessary information for the provision of this service, if you refuse us to collect the above information, we will not be able to monitor the security of this software, which may affect the security of account use.

 1.1.3. Your personal information that we obtain from third parties

Please note that at present, SoundCloud Voice Transcription will not actively obtain your personal information from third parties. If we need to indirectly obtain your personal information from a third party for business development in the future, we will clearly indicate to you the source, type and scope of use of your personal information before obtaining it, for example, if the personal information processing activities required by Soundcloud Voice Transcription to carry out business exceed the scope of your authorization and consent when you originally provided personal information to a third party, we will obtain your express consent before processing such personal information; In addition, we will strictly comply with the provisions of relevant laws and regulations, and require third parties to ensure the legitimacy of the information they provide.

If you use a third-party account to log in to your SoundCloud Voice Transcription account, we will collect your account information (nickname, profile picture) and Open ID that you have authorized to share from the third party, and bind your third-party account number with your VoiceCloud Voice Transcription account after you agree to this Policy. If you need to cancel the binding of the above-mentioned third-party accounts, you can turn off the authorization binding, or contact us in accordance with the methods provided in Article 8 of this Privacy Policy.

 1.2. How We Use Information

1.2.1. To ensure the security of the Services and to help us better understand how our Apps are performing, we may record relevant information, such as how often you use the Apps, crash data, aggregate usage, performance data, and where the Apps come from. We do not combine the information we store in our analytics software with any personally identifiable information you provide in the App.

If we use your personal information beyond the scope of the purpose stated at the time of collection and are directly or reasonably related, we will inform you again and obtain your express consent before using your personal information.

When the user returns to the background, they can still use the service normally, and we will continue to use your MAC information in the silent and background state.

1.2.2. In accordance with applicable laws and regulations, we may carry out technical processing of your personal information so that it is impossible to accurately identify individual users based on the information, and conduct anonymized or de-identified academic research or statistical analysis of the technically processed information (including the use of anonymized or de-identified voice information for model algorithm training) to better improve product functions and service capabilities.

 1.3. Appendix: Third-Party SDKs

Some of the functions in Soundcloud voice transcription are provided by the third-party organization we cooperate with in the form of SDK plug-ins, and the SDK technical service provider will obtain the permission and information to respond based on the necessity of providing you with functions or services, please refer to the "List of Information Shared with Third Parties" for details of the name, contact information, processing purpose, sharing method and type of shared information/permission of the third-party SDK

1.4. Exceptions to obtaining authorization and consent for the collection and use of your personal information

In accordance with relevant laws and regulations, we do not need to obtain your consent to collect and use personal information under the following circumstances:

(1) It is necessary for the conclusion and performance of a contract to which an individual is a party, or for the implementation of human resources management in accordance with the labor rules and regulations formulated in accordance with the law and the collective contract signed in accordance with the law;

 (2) Where it is necessary for the performance of statutory duties or obligations;

(3) Where it is necessary to respond to a public health emergency, or to protect the life, health, and property safety of natural persons in an emergency;

(4) Carrying out news reporting, public opinion supervision, and other acts for the public interest, and processing personal information within a reasonable scope;

(5) Processing personal information that has been disclosed by individuals themselves or other personal information that has been lawfully disclosed within a reasonable scope in accordance with the provisions of this Law;

 (6) Other circumstances stipulated by laws and administrative regulations.

Please understand that the functions and services we provide to you are constantly updated and developed, and if a function or service is not included in the above description and your information is collected, we will separately explain to you the content, scope and purpose of information collection through page prompts, interactive processes, website announcements, etc., so as to obtain your consent.

This Policy explains the details of how we process personal information, but does not cover all scenarios in which third-party products and services that call SoundCloud voice transcription products and/or services process personal information. Although third parties have called our products and/or services, we do not know or control the specific use of them, and therefore are not responsible for their actions; If you are an end user who has invoked the SoundCloud speech transcription products and/or services, we recommend that you be cautious when accessing or using the products and services before you have reviewed and agreed to their privacy policies.

 2. How we use cookies and similar technologies

2.1. Cookie

To ensure the proper functioning of our website, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. We will not use cookies for any purpose other than those described in this policy. You can erase all cookies saved on your computer, and most web browsers have a function to block cookies. However, if you do so, you will need to change your user settings each time you visit our website.

 2.1.1. Web Beacons and Pixel Tags

In addition to cookies, we also use other similar technologies, such as web beacons and pixel tags, on our website. For example, an email we send you may contain a click-through URL that links to content on our website. If you click on the link, we will track that visit to help us understand your product or service and improve customer service. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in an email, we know if an email has been opened. If you don't want your activity to be tracked in this way, you can unsubscribe at any time.

2.1.2. Do Not Track

Many web browsers have a Do Not Track feature that publishes Do Not Track requests to websites. At this time, the major Internet standards organizations do not have policies in place that govern how websites should respond to such requests. However, if Do Not Track is enabled in your browser, then all of our websites will respect your choice.

 3. About storing and providing your personal information to the outside world

 3.1. Storage

 3.1.1. Where the information is stored

In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China and will not be transferred across borders.

 Exceptions are made in the following cases:

 (1) There are clear provisions in laws and regulations;

 (2) obtain your explicit authorization;

 (3) Your personal active behaviors such as conducting cross-border transactions through the Internet.

 3.1.2. Duration of storage of information

Generally speaking, we will retain your personal information for the shortest period necessary to achieve the processing purposes described in this Policy during your use of the Products and/or Services, unless otherwise provided by applicable laws and regulations or national normative documents. After the above period is exceeded, or you voluntarily request to delete your personal information or cancel your account, we will delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations, unless applicable laws, regulations or national normative documents require that such information be retained for a longer period. However, we may change the storage period of personal information in order to comply with legal requirements in the following cases:

 (1) To comply with applicable laws and regulations;

(2) to comply with court judgments, rulings or other legal procedures;

 (3) To comply with the requirements of relevant government agencies or legally authorized organizations;

(4) We have reason to believe that we need to comply with laws and regulations;

(5) Purposes reasonably necessary for the implementation of relevant service agreements or this policy, safeguarding the public interest, and protecting the personal and property safety or other legitimate rights and interests of us or a third party.

After you terminate your use of this product, we will stop collecting and using your information, unless otherwise provided by laws, regulations or regulatory authorities.

When the operation of the related services of this product is suspended, we will notify you in the form of sending notices and announcements, and delete your personal information retained in the server within the period required by laws and regulations.

 3.2. Sharing, Transfer, Disclosure

(1) Unless otherwise agreed, we will not share your personal information with any other company, organization or individual without your explicit consent.

(2) We will not publicly disclose the personal information we collect, and if we have to do so, we will inform you of the purpose of the public disclosure, the type of information to be disclosed and the sensitive information that may be involved, and obtain your express consent.

(3) With the continuous development of our business, we may need to transfer your personal information due to mergers, acquisitions, asset transfers, etc., and we will inform you of the relevant circumstances (including but not limited to the name or name and contact information of the recipient), and continue to protect or require the recipient to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this Privacy Policy.

(4) In accordance with relevant laws, regulations and national standards, we may share, transfer and publicly disclose your personal information without your prior authorization and consent under the following circumstances:

 1) Directly related to national security and national defense security;

2) Directly related to public safety, public health, or major public interests;

3) Directly related to criminal investigation, prosecution, trial, and enforcement of judgments;

4) For the purpose of protecting the life, property, or other major lawful rights and interests of the Personal Data Subject or other individuals, but it is difficult to obtain the consent of the individual;

 5) Personal information disclosed to the public by the Personal Data Subject on their own;

6) Personal information is collected from legally and publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;

 7) Other circumstances stipulated by laws and regulations.

 IV. How We Protect Your Personal Information

4.1. We have used industry-standard security measures to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and practicable measures to protect your personal information. For example, we use encryption technology (e.g. SSL) and anonymization to ensure the confidentiality of data; We use trusted protection mechanisms to protect your data from malicious attacks; We will deploy access control mechanisms to ensure that only authorized personnel have access to personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

4.2. Please understand that due to technical limitations and possible malicious attacks, there may be unexpected situations that we cannot reasonably foresee, prevent, avoid and control. The Internet is not a completely secure environment, so please use a complex password to help us keep your account secure.

4.3. In the event of a personal information security incident, we will activate the emergency response plan in accordance with the requirements of laws and regulations, prevent the expansion of the security incident, promptly inform you of the relevant circumstances of the incident by email, letter, telephone, push notification, etc., or take reasonable and effective measures to make an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with regulatory provisions.

 4.4. How to process the personal information of minors.

4.5. We strengthen the security capabilities of the software installed on your device through continuous improvement of technical means to prevent the leakage of your personal information. For example, we will encrypt some information locally on your device for secure transmission; In order to prevent viruses, Trojan horses or other malicious programs, websites may learn about the applications installed on your device or the processes that are running. We have established special management systems, processes and organizations to ensure the security of information. For example, we strictly limit the scope of people who have access to information, require them to comply with confidentiality obligations, and conduct audits.

 5. How do we protect the personal information of minors?

5.1. We attach great importance to the protection of minors' personal information, and we will protect minors' personal information in accordance with relevant national laws and regulations.

5.2. We consider anyone under the age of 18 to be a minor. In accordance with the provisions of relevant laws and regulations, if you are a minor over the age of 14, we will obtain the consent of you or your guardian before collecting your personal information, and if you, your parents or other guardians request us to correct or delete the personal information of minors, we will take measures to correct or delete it in a timely manner, unless otherwise provided by laws and administrative regulations.

5.3. If you are a minor under the age of 14 (hereinafter referred to as "Children"), we will obtain the consent of your parents or other guardians before collecting your personal information. When we process children's personal information, we will take the following measures to ensure it: For the collected children's personal information, in addition to complying with the provisions of this Policy on users' personal information, we will also uphold the principles of legitimate necessity, informed consent, clear purpose, security guarantee, and lawful use, and strictly comply with the requirements of laws and regulations such as the Provisions on the Protection of Children's Personal Information on the Internet, and will not exceed the period necessary to achieve the purpose of collection and use, and we will delete the children's personal information after the expiration.

If you are the guardian of a child, before you help the child complete the registration and use of products or services, you should carefully read this Policy, product-specific privacy protection guidelines (if any) and the Children's Privacy Protection Statement, decide whether to agree to this Policy, product-specific privacy protection guidelines (if any) and the Children's Privacy Protection Statement, and help the children register and use the products or services provided by the children, so that the children can use the products or services we provide.

If you have any questions or requests regarding the protection of the personal information of the children under your guardianship, please contact us through the contact information disclosed in Section 7 of the Children's Privacy Protection Statement. We will process and get back to you within a reasonable time.

5.4. If you are the parent or guardian of a minor, if you have any questions, comments, suggestions, complaints, or reporting needs about the relevant matters described in this Privacy Policy, please give feedback to us through the contact information mentioned in Article 8 of this Privacy Policy.

 6. Your right to control your personal information

In accordance with the relevant laws, regulations and regulatory provisions of the People's Republic of China, we protect you to exercise the following rights in relation to your personal information:

 6.1. Access, correct and update your personal information

You have the right to access, correct and update your personal information through our official website, mobile app and other channels, except as otherwise provided by laws and regulations. It is your responsibility to keep your personal information up to date.

 6.2. Deletion of your personal information

You may request us to delete your personal information under the following circumstances:

 1) If our processing of personal information violates laws and regulations;

2) If we collect and use your personal information without your consent;

3) If our processing of personal information violates the agreement with you;

 4) Other circumstances stipulated by laws and administrative regulations.

 6.3. Control of personal information by canceling an account

1) Account cancellation. Contact customer service directly to cancel the account, and after the account is cancelled, we will delete or anonymize the user's personal information;

6.4. The right to request an explanation of the rules for the processing of personal data from our personnel through the contact details described in Article 7 of this Privacy Agreement.

 6.5. Respond to your requests above

For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. Please understand that we may reject certain requests that are unreasonably repetitive, require excessive technical means, bring risks to the legitimate rights and interests of others, or are very unrealistic.

Notwithstanding the foregoing, we may not be able to respond to your request in accordance with the requirements of laws and regulations:

 1) Related to national security and national defense security;

 2) Where it is related to public safety, public health, or major public interests;

 3) Related to criminal investigation, prosecution, trial, and judgment enforcement;

 4) There is sufficient evidence that you have subjective malice or abuse of rights;

5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

 6) Involving our trade secrets.

 7. Instructions for self-starting and associated starting

1. In order to ensure that the application can normally receive the broadcast information pushed by the client when it is closed or running in the background, the application must use the (self-start) ability, and there will be a certain frequency of broadcasting through the system to wake up the application to start automatically or associate the startup behavior, which is necessary to realize the function and service.

2. In order to ensure that the application can communicate with the voice recorder device through Bluetooth normally in the background running state, the application must use (self-starting) capabilities, and there will be a certain frequency through the system to send broadcasts to wake up the application to start automatically or associate the startup behavior, which is necessary to realize the function and service.

 8. How this Policy is Updated

In accordance with the changes in national laws and regulations and the needs of service operation, we will revise this Policy and related rules from time to time, and the revised content will be published through our official website, mobile APP and other channels, and replace the previous relevant content. You should pay attention to the relevant announcements, reminders, agreements, rules and other relevant changes from time to time. You acknowledge and confirm that if you do not agree with the updated content, you should immediately stop using the corresponding services and cancel the relevant account, and we will stop collecting your relevant personal information; If you continue to use the service, you will be deemed to have agreed to accept the changes.

Please read this Privacy Policy carefully before "agreeing" to ensure that you are fully aware of and fully understand its contents, especially the meaning of the blackened font content and the corresponding legal consequences. Your "consent" and completion of the registration process will be deemed as your acceptance of this Privacy Policy, and we will lawfully use and protect your personal information in accordance with relevant laws and regulations and this Policy.

 9. How to contact us

If you have any questions or suggestions about this Privacy Policy during the use of SoundCloud Voice Transcription, please contact us through the following contact information:

E-mail:【as643904584@sina.com】

In order to ensure that we can handle your problem efficiently and provide you with feedback in a timely manner, you may be required to submit proof of identity, valid contact information, written request and relevant evidence, and we will process your request after verifying your identity. In general, we will reply within fifteen working days.

If you are not satisfied with our reply, especially if you believe that our personal information processing practices have been harmed and we are unable to provide you with a satisfactory response and refuse to improve after you have given us feedback, you can file a complaint and report to the relevant supervisory authority.