Privacy Policy

Release Date: 20 November 2023

Update Date: 20 November 2023

SoundCloud Voice Transcription (hereinafter referred to as "this product") is a product developed by Nanjing Youyuanchuang Network Technology Co., Ltd. (hereinafter referred to as "we"). When you use our products and/or services, we may collect and use your relevant personal information. This Privacy Policy explains how we collect, store, use, and disclose your personal information, as well as the relevant rights you enjoy.

Before using our products and/or services, please read this Privacy Policy carefully to ensure you fully understand and accept all terms. Otherwise, please do not register, log in, or use our services. By using or continuing to use our services, you agree to our processing of your personal information in accordance with this Privacy Policy. If you are a minor under the age of 14, please read this policy carefully and understand it under the guidance of your parents or other guardians, and obtain their consent before using this product and/or services.

This Privacy Policy is our general privacy terms applicable to all our products and services. For specific products (or services), before collecting and using your information, we will clearly inform you of the purpose, method, and scope of collection and use through corresponding product (or service) agreements, authorisations, etc., and obtain your authorisation or consent. The above documents and this Privacy Policy together constitute the complete privacy agreement between you and us. In case of any inconsistency, the terms of the corresponding product (or service) agreement or authorisation shall prevail.

You can read the corresponding chapters according to the following index to further understand the specific terms of this policy:

I. How We Collect and Use Your Personal Information

II. How We Use Cookies and Similar Technologies

III. About Storing and Disclosing Your Personal Information

IV. How We Protect Your Personal Information

V. How We Protect Minors' Personal Information

VI. Your Rights to Control Personal Information

VII. Self-starting and Associated Start-up Instructions

VIII. How This Policy Is Updated

IX. How to Contact Us

I. How We Collect and Use Your Personal Information

As a processor of personal information, we will follow the principles of legality, legitimacy, necessity, and good faith to collect and use your personal information for the purposes described below.

1.1. Information We Collect

1.1.1. Personal Information You Actively Provide During the Process of Using Our Products and/or Services

According to the "Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications", SoundCloud Voice Transcription belongs to the "Utility Tool" category of App, which does not require personal information to use the basic functional services, i.e., browsing services. In addition, to provide you with other functional services such as account registration/login, recording, voice-to-text, customer service and feedback, you only need to provide us with the basic and necessary personal information corresponding to these functions, unless otherwise required by relevant laws, regulations, and normative documents. If you refuse to provide such information, we will not be able to provide you with the corresponding functional services. Please note: If you provide personal information of others, please ensure you have obtained the consent of the relevant subjects.

The complete functions of SoundCloud Voice Transcription and the details of personal information processed are as follows:

(1) Account Registration/Login/Deletion

To ensure the security of your personal space, you need to register and log in to the "SoundCloud Voice Transcription Account" before you can normally use other services of SoundCloud Voice Transcription after registration and login, including voice-to-text, customer service and feedback. When you register and log in to your SoundCloud Voice Transcription account, we will collect your nickname, avatar, and mobile phone number. If you do not set a nickname and avatar independently, the system default nickname and avatar will be used. The above information is necessary for this function. If you do not provide it, you will not be able to complete registration/login; among which, the mobile phone number is sensitive information, and the collection of such information is to meet the network real-name system requirements of relevant laws and regulations.

In addition, you can choose to provide us with your voiceprint feature value information, which is sensitive information. Refusing to provide this information will only prevent you from using functions such as voice cloning, but will not affect your normal use of other functions of SoundCloud Voice Transcription.

Account Deletion Method and Process: Within the app -> My -> System Settings -> Delete Account

(2) Recording, Voice-to-Text

When you use the recording and voice-to-text function services, we need to access your microphone permission and storage permission to obtain and save your voice information and/or other recording content you provide and perform voice transcription on our cloud server. This is a necessary system permission for this function service. If you refuse, you will not be able to use the recording and voice-to-text functions. If you choose to upload audio from local storage for transcription, we need to access your storage permission to obtain your local recording content. This is a necessary permission for local upload. If you refuse, you will not be able to upload recording files locally and perform voice-to-text. At the same time, we will collect the transcribed text information, process it in real time according to your needs and provide feedback to you, so that you can understand what voice interactions have been performed, and facilitate the provision of record viewing and effect analysis services for you.

Please note that even if you have agreed to enable the microphone permission, we will only obtain your voice information by accessing the microphone permission when you actively enable the recording function. Moreover, although the voice information you input and the transcribed text information may contain your or others' personal information, we will not identify individuals based on the content of the involved personal information.

Please note that for the audio files you upload yourself, we will store them encrypted on our cloud server. You can choose to delete this information at any time. Unless you choose independently or comply with relevant laws and regulations, we will not disclose the above audio information or use it for purposes other than this function.

Clipboard Access Permission
To facilitate your use of input, paste, and other functions, the application may automatically detect whether text content exists in the clipboard when the input field is focused, in order to determine whether to display the "Paste" button. The application will not actively read, store, or upload your clipboard content.

(3) Customer Service and Feedback

When you provide feedback, make complaints, appeals, or consult related questions about this product and/or services through our customer service, we will collect the text information you input to understand the content and needs of your feedback. This type of information is necessary for the user feedback and contact customer service functions.

To ensure the security of your account and the system, you need to provide us with the account you used for registration/login so that we can verify your user identity. This type of information is necessary for identity verification during user feedback.

You can also fill in your mobile number, email, and QQ to facilitate us to contact you to better clarify your needs and handling plans for related issues, or to help you solve other problems. This type of information is non-essential for the user feedback and contact customer service functions. To provide you with customer service and after-sales services related to your order needs to ensure the normal completion of the order, or to understand your experience using this product and other needs to improve our products and services, or to provide you with other services related to your rights, our customer service personnel may use the phone number in your account information or other contact details you have provided to contact you via phone, SMS, or email to better clarify your needs and handling plans for related issues, or to help you solve other problems.

During the feedback, complaint, or consultation process, to help you solve problems or record handling plans and results for related issues, you can choose to provide us with corresponding proof materials (images or videos). The system will record the communication records between you and customer service to better help you solve the consulted problems and improve the quality of customer service. If you do not provide the above information, we will not be able to provide you with timely feedback on the consultation results, but it will not affect your normal use of other services of this product.

To further clarify the personal information involved in the permission calls of this software, we summarize the calling situation in the following table. You can check the status of the above permissions in your device settings or our client, and you can decide to turn these permissions on or off at any time. Please note that enabling any permission means you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you turn off any permission, it means you cancel the authorization. We will no longer continue to collect and use relevant personal information based on that permission, and we will not be able to provide you with the service corresponding to that permission. However, your decision to close the permission will not affect the information collection and use previously based on your authorization.

Permission Type	Corresponding Function	Purpose of Permission Call	When Permission is Requested	Can be Turned Off
Camera	Take photo to upload user avatar	Take photo and upload avatar	Popup inquiry when using camera to upload avatar for the first time	Yes
Photo Gallery	Upload user avatar	Get image information	Popup inquiry when using gallery to upload avatar for the first time	Yes
Microphone	Recording	Use microphone for recording	Popup inquiry when using microphone for recording for the first time	Yes
Storage	Recording save, audio import, meeting report download, App update package download	Store files	Popup inquiry when uploading audio files from device for the first time	Yes
WiFi & Network	Audio upload, transcription result delivery, audio editing	Use network to communicate with server	Inquiry when opening SoundCloud Voice Transcription for the first time	Yes
Geolocation	Get location information	Upload meeting location	Popup inquiry when saving audio file for the first time	Yes
Location	Get location information	Search for recorder devices	Inquiry when entering the APP home page	Yes
Device Status	Mobile device crash information	Get device information	Inquiry when opening SoundCloud Voice Transcription for the first time	Yes
Notification	Push function	Send notification messages	Inquiry when opening SoundCloud Voice Transcription for the first time	Yes
Bluetooth	Hardware device connection	Connect external microphone devices	Popup inquiry when using device connection function for the first time	Yes
Sensor	Error information collection	Collect possible precursor operations for error information	Inquiry when opening SoundCloud Voice Transcription for the first time	Yes

1.1.2. Personal Information We Actively Collect During the Process of Providing You with Products and/or Services

To ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security, we will collect your device model, operating system, unique device identifier (SN code), login IP address, SoundCloud Voice Transcription software version number, network access method, type and status, network quality data, operation logs, service log information (such as information you search for and view in SoundCloud Voice Transcription, service failure information, referral URL, etc.) and other log information. This type of information is basic information necessary to provide the service.

1.1.2.1 Ensure Operational Security and Problem Troubleshooting

Our product is developed based on DCloud uni-app (5+ App/Wap2App). When you use this product, we need to collect your device's unique identification code (device serial number, IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) during application operation to provide statistical analysis services, and analyze application startup data and exception error logs to improve performance and user experience, providing users with better services. To ensure normal service use when the user moves to the background, we will continue to use your MAC information in silent and background states.

1.1.2.2 Operational Statistics and Product Optimization

To ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security, we will collect your device model, operating system, unique device identifier (SN code), login IP address, SoundCloud Voice Transcription software version number, network access method, type and status, network quality data, operation logs, service log information (such as information you search for and view in SoundCloud Voice Transcription, service failure information, referral URL, etc.) and other log information. This type of information is necessary for providing this service. If you refuse our collection of the above information, we will not be able to perform security monitoring for this software, which may affect the security of your account use.

1.1.3. Your Personal Information We Obtain from Third Parties

Please note that currently, SoundCloud Voice Transcription will not actively obtain your personal information from third parties. If it is necessary for business development to indirectly obtain your personal information from third parties in the future, we will inform you of the source, type, and scope of use of your personal information before obtaining it. For example, if SoundCloud Voice Transcription's business development requires personal information processing activities that exceed the scope of your original authorization and consent when providing personal information to third parties, we will obtain your explicit consent before processing such personal information. In addition, we will strictly comply with the provisions of relevant laws and regulations and require third parties to ensure the legality of the information they provide.

If you use a third-party account to log in to your SoundCloud Voice Transcription account, we will collect the account information (nickname, avatar) and Open ID that you authorize to share from the third party, and bind your third-party account with your SoundCloud Voice Transcription account after you agree to this policy. If you need to unbind the above third-party account, you can close the authorization binding, or contact us according to the method provided in Article VIII of this Privacy Policy.

1.2. How We Use Information

1.2.1. To ensure service security and help us better understand the operation of our application, we may record relevant information, such as the frequency of your use of the application, crash data, overall usage, performance data, and the source of the application. We will not combine the information we store in the analysis software with any personally identifiable information you provide in the application.

If our use of your personal information exceeds the purpose stated at the time of collection and the scope of direct or reasonable association, we will inform you again and obtain your explicit consent before using your personal information.

To ensure normal service use when the user moves to the background, we will continue to use your MAC information in silent and background states.

1.2.2. According to applicable laws and regulations, we may technically process your personal information so that individuals cannot be accurately identified based on this information, and conduct academic research or statistical analysis on the technically processed information after anonymization or de-identification (including using anonymized or de-identified voice information for model algorithm training) to better enhance product functions and service capabilities.

1.3. Appendix: Third-party SDKs

Some functions in SoundCloud Voice Transcription are provided by our cooperative third parties in the form of SDK plugins. The SDK technical service provider will obtain corresponding permissions and information based on the necessity of providing you with functions or services. The names, contact information, processing purposes, sharing methods, and types of shared information/permissions of third-party SDKs are detailed in "List of Information Sharing with Third Parties".

1.4. Exceptions to Obtaining Authorized Consent for Collecting and Using Your Personal Information

According to relevant laws and regulations, we may collect and use personal information without your consent in the following circumstances:

(1) Necessary for the conclusion or performance of a contract to which the individual is a party, or necessary for the implementation of human resource management in accordance with legally established labor rules and regulations and legally concluded collective contracts;

(2) Necessary for the performance of statutory duties or statutory obligations;

(3) Necessary to respond to public health emergencies, or necessary to protect the life, health, and property safety of natural persons in emergency situations;

(4) Processing of personal information within a reasonable scope for the implementation of news reporting, public opinion supervision, and other acts for the public interest;

(5) Processing of personal information that has been voluntarily disclosed by the individual or otherwise legally disclosed within a reasonable scope in accordance with the provisions of this law;

(6) Other circumstances provided by laws and administrative regulations.

Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not described above and collects your information, we will separately explain the content, scope, and purpose of information collection to you through page prompts, interactive processes, website announcements, etc., to obtain your consent.

This policy elaborates on how we handle personal information, but it does not cover all scenarios where third-party products and services that call SoundCloud Voice Transcription products and/or services handle personal information. Although third parties call our products and/or services, we do not understand or control their specific usage behaviors and therefore are not responsible for their behaviors; if you are an end user using products and services that call SoundCloud Voice Transcription products and/or services, we recommend that you carefully access or use their products and services only after you have reviewed and agreed to their privacy policies.

II. How We Use Cookies and Similar Technologies

2.1. Cookies

To ensure the normal operation of the website, we will store small data files called Cookies on your computer or mobile device. Cookies usually contain identifiers, site names, and some numbers and characters. We will not use Cookies for any purposes other than those described in this policy. You can clear all Cookies saved on your computer. Most web browsers have the function to block Cookies. But if you do this, you will need to change user settings every time you visit our website.

2.1.1. Web Beacons and Pixel Tags

In addition to Cookies, we also use other similar technologies such as web beacons and pixel tags on the website. For example, the emails we send to you may contain click URLs that link to our website content. If you click the link, we will track this click to help us understand your products or services and improve customer service. Web beacons are usually transparent images embedded in websites or emails. With pixel tags in emails, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe at any time.

2.1.2. Do Not Track

Many web browsers have a Do Not Track feature that can send Do Not Track requests to websites. Currently, major Internet standard organizations have not established policies to specify how websites should respond to such requests. But if your browser enables Do Not Track, then all our websites will respect your choice.

III. About Storing and Disclosing Your Personal Information

3.1. Storage

3.1.1. Location of Information Storage

In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China and will not be transmitted across borders.

Except for the following circumstances:

(1) Clearly stipulated by laws and regulations;

(2) With your explicit authorization;

(3) Your personal active behavior such as cross-border transactions through the Internet.

3.1.2. Duration of Information Storage

Generally, we will retain your personal information for the shortest time necessary to achieve the processing purposes described in this policy during your use of this product and/or services, unless otherwise provided by applicable laws and regulations or national normative documents. After the above period expires, or you actively request to delete your personal information or delete your account, we will delete your personal information as soon as possible according to the requirements of applicable laws and regulations, unless applicable laws and regulations or national normative documents require the retention of such information for a longer period. However, in the following circumstances, we may change the storage time of personal information to comply with legal requirements:

(1) To comply with applicable laws and regulations and other relevant provisions;

(2) To comply with the provisions of court judgments, rulings, or other legal procedures;

(3) To comply with the requirements of relevant government authorities or statutory authorized organizations;

(4) We have reason to believe that we need to comply with laws and regulations and other relevant provisions;

(5) For the execution of relevant service agreements or this policy, maintenance of social public interests, and for purposes reasonably necessary to protect the personal and property safety or other legitimate rights and interests of us or a third party.

After you terminate the use of this product, we will stop collecting and using your information, unless otherwise provided by laws, regulations, or regulatory authorities.

When the relevant services of this product cease operation, we will notify you in the form of notifications and announcements, and delete your personal information stored on the server within the time limit required by laws and regulations.

3.2. Sharing, Transfer, Disclosure

(1) Unless otherwise agreed, without your explicit consent, we will not share your personal information with any other companies, organizations, and individuals.

(2) We will not publicly disclose the collected personal information. If public disclosure is necessary, we will inform you of the purpose of this disclosure, the type of information disclosed, and the possible sensitive information involved, and obtain your explicit consent.

(3) With the continuous development of our business, we may need to transfer your personal information due to mergers, acquisitions, asset transfers, etc. We will inform you of the relevant circumstances (including but not limited to the name and contact information of the recipient), and continue to protect or require the recipient to continue to protect your personal information in accordance with the standards not lower than those required by laws and regulations and this Privacy Policy.

(4) According to relevant laws and regulations and national standards, in the following circumstances, we may share, transfer, and publicly disclose your personal information without obtaining your prior authorization and consent:

1) Directly related to national security and national defense security;

2) Directly related to public security, public health, and major public interests;

3) Directly related to criminal investigation, prosecution, trial, and execution of judgments, etc.;

4) Necessary to protect the life, property, and other major legitimate rights and interests of the personal information subject or other individuals but difficult to obtain the consent of the individual;

5) Personal information voluntarily disclosed to the public by the personal information subject;

6) Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;

7) Other circumstances provided by laws and regulations.

IV. How We Protect Your Personal Information

4.1. We have used security protection measures in line with industry standards to protect the personal information you provide, preventing data from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to protect your personal information. For example, we use encryption technology (such as SSL) and anonymization to ensure data confidentiality; we use trusted protection mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

4.2. Please understand that due to technical limitations and possible malicious attacks, there may be unexpected situations that we cannot reasonably foresee, prevent, avoid, and control. The Internet is not an absolutely secure environment. Please use complex passwords to help us ensure the security of your account.

4.3. In the event of a personal information security incident, we will activate the emergency plan as required by laws and regulations, prevent the security incident from expanding, and promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc., or issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling of the personal information security incident to the regulatory authorities as required.

4.4. How to handle minors' personal information.

4.5. We continuously enhance the security capabilities of the software installed on your device through technological means to prevent the leakage of your personal information. For example, to securely transmit, we will complete part of the information encryption locally on your device; to prevent viruses, Trojan horses, or other malicious programs and websites, we will understand the application information installed on your device or the process information being run. We have established special management systems, processes, and organizations to ensure information security. For example, we strictly restrict the scope of personnel who access information, require them to comply with confidentiality obligations, and conduct audits.

V. How We Protect Minors' Personal Information

5.1. We attach great importance to the protection of minors' personal information and will protect minors' personal information in accordance with relevant national laws and regulations.

5.2. We regard anyone under the age of 18 as a minor. According to relevant laws and regulations, if you are a minor over the age of 14, we will obtain the consent of you or your guardian before collecting your personal information. And when you, your parents, or other guardians require us to correct or delete the personal information of a minor, we will take measures to correct or delete it in a timely manner, unless otherwise provided by laws and administrative regulations.

5.3. If you are a minor under the age of 14 (excluding 14) (hereinafter referred to as "child"), we will obtain the consent of your parents or other guardians before collecting your personal information. When processing children's personal information, we will take the following measures to ensure protection: For the collected children's personal information, in addition to complying with the agreement on user personal information in this policy, we will also adhere to the principles of legitimacy, necessity, informed consent, clear purpose, security assurance, and legal utilization, strictly follow the requirements of laws and regulations such as the "Regulations on the Network Protection of Children's Personal Information" for storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After the expiration of the period, we will delete the children's personal information.

If you are the guardian of a child, when you help the child complete the registration and use of the product or service, you should carefully read this policy, the specific privacy protection guidelines of the product (if any), and the "Children's Privacy Protection Statement", decide whether to agree to this policy, the specific privacy protection guidelines of the product (if any), and the "Children's Privacy Protection Statement", and help the child register and use so that the child can use the products or services we provide.
If you have any questions or requests regarding the protection of the personal information of the child you are guarding, please contact us through the contact method disclosed in Part VII of the "Children's Privacy Protection Statement". We will process and reply to you within a reasonable time.

5.4. If you are the parent or guardian of a minor, if you have any questions, opinions, suggestions, or complaints and reports regarding matters mentioned in this Privacy Policy, please provide feedback to us through the contact method described in Article VIII of this Privacy Policy.

VI. Your Rights to Control Personal Information

In accordance with relevant Chinese laws, regulations, and regulatory provisions, we guarantee that you can exercise the following rights regarding your personal information:

6.1. Access, Correct, and Update Your Personal Information

You have the right to access and correct and update your personal information through our official website, mobile APP, and other channels, unless otherwise provided by laws and regulations. You are responsible for updating your personal information in a timely manner.

6.2. Delete Your Personal Information

In the following circumstances, you can request us to delete personal information:

1) If our processing of personal information violates laws and regulations;

2) If we collect and use your personal information without your consent;

3) If our processing of personal information violates the agreement with you;

4) Other circumstances provided by laws and administrative regulations.

6.3. Control Personal Information by Deleting Account

1) Account deletion. Directly contact customer service to delete the account. After the account is deleted, we will delete or anonymize the user's personal information;

6.4. Have the right to require our personnel to explain the personal information processing rules through the contact method described in Article VII of this Privacy Policy.

6.5. Responding to Your Above Requests

To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. Please understand that we may reject requests that are unreasonably repeated, require excessive technical means, pose risks to the legitimate rights and interests of others, or are very impractical.

Despite the above agreement, according to legal and regulatory requirements, we may not be able to respond to your request if it involves the following circumstances:

1) Related to national security and national defense security;

2) Related to public security, public health, and major public interests;

3) Related to criminal investigation, prosecution, trial, and execution of judgments, etc.;

4) There is sufficient evidence that you have subjective malice or abuse of rights;

5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;

6) Involving our trade secrets.

VII. Self-starting and Associated Start-up Instructions

1. To ensure that this application can normally receive broadcast messages pushed by the client when it is closed or running in the background, this application must use (self-starting) capability. There will be a certain frequency of waking up this application for self-starting or associated start-up behavior through system broadcasting, which is necessary to achieve functions and services.

2. To ensure that this application can normally communicate with the recording pen device via Bluetooth when it is running in the background, this application must use (self-starting) capability. There will be a certain frequency of waking up this application for self-starting or associated start-up behavior through system broadcasting, which is necessary to achieve functions and services.

VIII. How This Policy Is Updated

According to changes in national laws and regulations and the needs of service operation, we will modify this policy and related rules from time to time. The modified content will be published through our official website, mobile APP, and other channels and will replace the previous relevant content. You should pay attention to the changes in relevant announcements, prompt information, agreements, rules, and other related content from time to time. You know and confirm that if you do not agree with the updated content, you should immediately stop using the corresponding service and delete the relevant account, and we will stop collecting your relevant personal information; if you continue to use the service, it will be deemed that you agree to accept the changed content.

Please read this Privacy Policy carefully before "agreeing" to ensure that you are fully aware of and understand the meaning of its content, especially the content in bold, and the corresponding legal consequences. Your "agreement" and completion of the registration process are deemed as your acceptance of this Privacy Policy, and we will legally use and protect your personal information in accordance with relevant laws and regulations and this policy.

IX. How to Contact Us

Our personal information protection is responsible by the Security Department. If you have any questions or suggestions about this Privacy Policy during the use of SoundCloud Voice Transcription, please contact us through the following contact information:

Email: 【as643904584@sina.com】

To ensure that we efficiently handle your problem and provide you with feedback in a timely manner, you may need to submit identity proof, valid contact information, a written request, and relevant evidence. We will process your request after verifying your identity. Generally, we will reply within fifteen working days.

If you are not satisfied with our reply, especially if you believe that our personal information processing behavior has caused damage and we are unable to provide a satisfactory reply and refuse to improve after you provide feedback to us, you can complain and report to the relevant regulatory authorities.